Hi Sandesh,
We’re sorry to hear about your experience and would like to help resolve this. To assess the issue properly, we had written to you on 22nd November requesting pictures of the SAS-TEC tailbone armour clearly showing the damage. Unfortunately, we haven’t received a response yet.
Once we receive the requested images, our team will be able to review the issue and assist you further. Please feel free to reply to the same email thread or write to us at help@viaterra.in and we’ll take it forward right away.
Regards,
Team ViaTerra