Shipping &
Delivery

Orders from our Nashik facility are typically processed within 2 working days (Monday to Friday, excluding holidays). Apparel orders may take longer due to size confirmation requirements and additional transit from our manufacturing facility in Chennai to Nashik, which handles all international dispatches.

Standard made-to-order items usually take 1–2 weeks to manufacture after the order is placed. For custom made-to-order items, our team will contact you by phone or email with an updated delivery estimate.

Once your order is dispatched, you'll receive a shipping confirmation email with your tracking number (AWB). You can use this to track your order transit status on our logistics partner’s website. If you encounter any issues, please email us at help@viaterra.in so we can assist you.

Standard shipping via air usually takes 7–10 working days, depending on your location. Some regions may experience longer transit times.

Shipping charges include packaging materials and handling fees, and are calculated based on the higher of the actual gross weight or volumetric weight of your order. If you’re planning to order multiple items, feel free to reach out to us at help@viaterra.in—we’ll be happy to explore a more cost-effective shipping option for you.

We understand that shipping costs can sometimes feel high. Unlike mass-market platforms, we ship directly from our facilities using leading logistics partners such as FedEx and DHL to ensure your gear reaches you safely and in good condition. Shipping charges reflect actual logistics costs—including secure packaging, distance, weight, fuel surcharges, and regional serviceability—especially since riding gear and luggage are bulky and billed on volumetric weight.

We don’t inflate shipping fees to offset product pricing, nor do we compromise on courier quality to cut costs. Our aim is to keep shipping charges fair and transparent—and if there’s a difference between the amount paid and the actual courier cost, we share the courier quote screenshot for full visibility.

In some cases, actual international shipping charges may vary due to factors such as fuel surcharges, peak season fees, advancement charges or delivery location accessibility.

Where the shipping amount paid does not fully cover the final courier cost, our team will reach out with details before proceeding. If the updated shipping charges don’t work for you, we’re happy to cancel the order and process a full refund.

We are required by law to disclose the full value of the package contents and cannot alter this value.

Please note that international shipments may be subject to import duties, customs fees, and taxes as per the regulations of the destination country. These charges are not included in the shipping fees and are the responsibility of the recipient. Since duties and taxes vary by country and may change, we recommend checking with your local customs office for the most accurate information.

If your order arrives damaged/ torn or incomplete with items missing, please take the following steps and contact us immediately

1. Take photos or a video of the packaging and items immediately upon delivery.
2. Note the damage or missing items on the delivery receipt or label.
3. Ask the delivery person to sign off on the noted issue.
4. Email us the photos or video along with the signed documentation, as this is required to file a claim with our logistics partner.
5. Once we receive your full details, we’ll arrange a replacement shipment and handle the claim separately with our logistics partner

If you've received an incorrect item, just reach out to us on help@viaterra.in with the required details so we can ship the correct item to you as quickly as possible.

If you wish to cancel an order and the item is still at our facility, we will process the cancellation and refund the amount after a 2% deduction towards payment gateway charges.

However, if the order has already been packed & shipped, no refunds can be issued for international orders.

Important: Please note that all made-to-order products are final sale and cannot be cancelled, returned, or refunded, as they are manufactured exclusively to your order.