Repair

At ViaTerra, we believe in making products that last - and standing by what we make. Instead of replacing gear, we aim to extend its life wherever possible, reducing waste and helping you get the most out of your purchase.

We're Responsible
for
What We Make

Our products are designed to go the distance - and when they need a little care, we're here to help. We offer repairs (where possible) for ViaTerra products only, with services available for damages due to normal wear and tear or accidents, charged at a reasonable rate. This helps keep your gear in use for longer, reducing unnecessary consumption and environmental impact.

Testimonials

Sumanth VS
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5

Product name

Claw Mini
09/12/2025
Description
I am writing to bring to your attention a regrettable situation I encountered involving a ViaTerra product. The saddle bag tore apart, rendering them unusable due to a fall. I have attached the photos of the torn saddle bag, as well as the bill of purchase, for your reference.
Post Repair Feedback
I have received the repaired Claw Mini bag today, and the repair work is excellent—it seems as good as new! Thank you very much for the incredible customer support throughout this entire process. The whole warranty and repair experience has been seamless, from the initial pickup to the final return shipping. Your efficiency and responsiveness have definitely earned a loyal customer, and I will be sure to recommend ViaTerra products to all my friends.
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Asher Peter Babu
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5

Product name

Condor 2Up saddlebags
02/12/2025
Description
I wanted to check the possibility of repairing the Condur 2-up saddle bags - one as the back panel damage and other has small damage on the side. I am attaching the images of the damages. Please let me know if you need more photos.
Before Repair
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Post Repair Feedback
Received the bags, and the repair work is really good. Thanks for all the help!
After Repair
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Aniket Bhumkar
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5

Product name

Leh saddlebags
12/06/2025
Description
I am writing to bring to your attention a regrettable situation I encountered involving a ViaTerra product. The saddle bag tore apart, rendering them unusable due to a fall. I have attached the photos of the torn saddle bag, as well as the bill of purchase, for your reference.
Before Repair
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Post Repair Feedback
Upon receiving it yesterday, I thoroughly inspected the repair work, and I must say, it is nothing short of fantastic. The meticulous attention to detail and the quality of the repair exceeded my expectations. Thank you so much for your prompt assistance and support throughout this process.
After Repair
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Nishant Mishra
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5

Product name

Condor 2Up and Hydrapak Bladder
02/12/2025
Description
Condor 2 UP Saddle Bags – After completing a 5,000 km trip, I’d like to check if my saddle bags need repairs. I’ve attached pictures for your reference. HydraPak Leak Issue – My HydraPak is slowly leaking all its water, despite being advertised as leak-proof with a lifetime warranty. I’ve attached a video demonstrating the issue.
Before Repair
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Post Repair Feedback
The bags have arrived and being honest again I am impressed. You guys are levelling the Indian brands game up! Keep rocking! I have been a long time customer and when I think of quality gear and service - Viaterra is the first name in my head! Thank you so much for assisting me through everything. Even the Hydrapak replacement came through hassle free yesterday.
After Repair
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Need A Repair,
Here's How It Works

1. Connect With Us

To initiate a repair request, email us at help@viaterra.in with details of the issue along with supporting photos so we can assess it accurately.

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2. Fill Out the Repair Form

We’ll share a form for you to complete with the required details and upload any additional photos, if needed.

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3. Assessment & Repair Quote

Our team will review the information provided. If needed, we may ask for more details to assess the damage accurately. We’ll share a fair repair quote (if repair is possible) and provide a payment link after your approval.

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4. Confirm Payment & Ship the Product

Please complete the payment and email us the screenshot for confirmation. Once confirmed, we’ll share the shipping address for sending the product to us.

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5. Repair & Return

Once we receive the product, our team will carry out a thorough physical inspection and get in touch if we need any clarification. We’ll then repair the product, perform a final quality check, and ship it back to you. ***Repairs typically take about 1-2 working weeks, but timelines may extend during peak periods.

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Please note that in rare cases, additional repair charges may apply if the information shared during the assessment stage was incomplete or inaccurate.

Important
Notes

  • Shipping to us is your responsibility. We are not liable for any damage, delay, or loss during transit.
  • We request you to retain all personal belongings and any components not required for the repair.
  • Please note that ViaTerra will not be responsible for any non-repair items included with the shipment.
  • Please ensure the product is clean and in a hygienic condition before sending it in for repair.
  • If cleaning is required, a fee of ₹1000 will be applied to cover the necessary cleaning process.
  • Repairs are not covered under warranty unless the issue is a manufacturing defect.
  • If a product is not reparable after physical inspection, we’ll return it to you at no additional cost.

Need More Help

Write To Us

We respond within 48 hours on working days.
Write to us