Warranty

CRITERIA:

• Covers ViaTerra gloves for the original owner against defects in materials and workmanship for 6 months for textile gloves and 12 months for leather/ hybrid gloves.
• Applies only to purchases made directly from viaterragear.com, amazon or authorized dealers.
• Proof of purchase (invoice or order ID) is required, unless the product has been registered for warranty.

POSSIBLE RESOLUTIONS: If a stitching or material defect is confirmed:

• Our first priority is to repair the product.
• If repair isn’t possible, we’ll replace it.
• If a replacement cannot be arranged, we’ll issue a refund.

WHAT IS NOT COVERED?

• Damage resulting from normal wear and tear, accidents, misuse, or improper use.
• Concerns related to fitment or comfort are subjective and not covered under warranty. We recommend reviewing our size guides and fitment videos prior to purchase.
• Fabric pilling, thinning, stretching, colour fading or degradation of plastic fittings, velcro, or leather due to regular use, sweat, heat or environmental exposure (moisture, UV, sunlight, etc.).
• Avoid contact between the hard Velcro and the glove fabric which can cause fraying - this does not affect the performance.
• Velcro becoming loose due to dust, dirt, or lack of maintenance — regular wipe & clean is recommended.
• Any incidental or consequential damage to person or property.
• Additional shipping charges for international customers.

CRITERIA:

• Covers ViaTerra Riding Apparel for the original owner against defects in materials and workmanship for 12 months.
• Applies only to purchases made directly from viaterragear.com, amazon or authorized dealers.
• Proof of purchase (invoice or order ID) is required, unless the product has been registered for warranty.

POSSIBLE RESOLUTIONS: If a stitching or material defect is confirmed:

• Our first priority is to repair the product.
• If repair isn’t possible, we’ll replace it.
• If a replacement cannot be arranged, we’ll issue a refund.

WHAT IS NOT COVERED?

• Damage resulting from normal wear and tear, accidents, misuse, or improper use.
• Fitment and comfort are subjective matters that are not covered under the warranty. The customer is strongly advised to carefully consider these factors before making a purchase and refer to the fitment instructions and video provided by ViaTerra.
• Fabric pilling, thinning, stretching, colour fading or the natural breakdown of colors and materials over time,  degradation of plastic fittings, velcro, or leather due to environmental exposure (moisture, UV, sunlight, etc.).
• Zippers getting stuck due to dust, dirt, or lack of maintenance — regular cleaning and lubrication are recommended.
• Avoid contact between the hard Velcro and fabric as this can cause fraying.
• Any incidental or consequential damage to person or property.
• Additional shipping charges for international customers.

CRITERIA:

• Covers ViaTerra Hard Parts for the original owner against defects in materials and workmanship for 12 months.
• Applies only to purchases made directly from viaterragear.com, amazon or authorized dealers.
• Proof of purchase (invoice or order ID) is required, unless the product has been registered for warranty.

POSSIBLE RESOLUTIONS: If a stitching or material defect is confirmed:

• Our first priority is to repair the product.
• If repair isn’t possible, we’ll replace it.
• If a replacement cannot be arranged, we’ll issue a refund.

WHAT IS NOT COVERED?

• Minor scratches, nicks, or anodizing marks that occur naturally during the manufacturing process.
• Damage from normal wear and tear, improper mounting, incorrect installation, or failure to follow usage/fitment instructions etc.
• Issues arising from improper use, lack of care/ neglect, unauthorized repairs, or custom modifications.
• Damage resulting from crashes or impact or falls.
• Natural degradation of colour or finish over time due to environmental exposure.
• Any incidental or consequential damage to person or property.
• Additional shipping charges for international customers.

CRITERIA:

• Covers ViaTerra Layers for the original owner against defects in materials and workmanship for 6 months.
• Applies only to purchases made directly from viaterragear.com, amazon or authorized dealers.
• Proof of purchase (invoice or order ID) is required, unless the product has been registered for warranty.

POSSIBLE RESOLUTIONS: If a stitching or material defect is confirmed:

• Our first priority is to repair the product.
• If repair isn’t possible, we’ll replace it.
• If a replacement cannot be arranged, we’ll issue a refund.

WHAT IS NOT COVERED?

• Damage from normal wear and tear, accidents, or improper wash & use etc
• Subjective concerns such as fitment, comfort, or feel. Please refer to our size guides and product descriptions before purchase.
• Issues arising from improper use, lack of care/ neglect, unauthorized repairs, or custom modifications.
• Fabric pilling, thinning, stretching, colour fading, or loss of elasticity due to regular use, washing, sweat, heat, or environmental exposure (moisture, UV, sunlight, etc.)
• Natural degradation of colour or finish over time due to environmental exposure, odour retention or performance changes resulting from improper washing or care etc
• Any incidental or consequential damage to person or personal property.
• Additional shipping charges for international customers.