RISK-FREE TRIAL & EXCHANGE

Your satisfaction matters. If you're not happy with your purchase or it's not the right fit, email us on help@viaterra.in within 7 days of delivery.

• If you’ve shared your measurements and completed the size check, we’ll arrange a free pickup and send a replacement size or issue refund (minus 2% fees).
• If measurements were not shared, the order remains eligible for returns & exchange; however, return shipping costs will need to be borne by the customer.

How it works:

1. Email us at help@viaterra.in with your return request and wait for confirmation.
2. If eligible, we’ll share a form for you to complete with the required information.
3. The concerned support team will guide you through the return & exchange process as needed.
4. Once the product reaches us, our team will carry out a thorough quality inspection.
5. Refunds or exchanges are initiated only after the product reaches us and our team completes a thorough quality inspection to ensure it’s in original condition.
6. If the products fails quality check, same will be shipped back to the customer.

Please note: We are not responsible for any delay in transit.

Incorrect Product or Size Received

While we take every precaution to ensure the correct product and size are shipped, there may occasionally be instances where an incorrect product or size is dispatched due to human error.

If this happens, we sincerely apologize for the inconvenience. Please inspect your order upon delivery and notify us within 48 hours if you have received an incorrect product or size.

Once you contact us, our support team will arrange a reverse pickup at no additional cost to you. Once the incorrect product is received, we will prioritize dispatching the correct product or work with you to reach the most suitable resolution.

We kindly request your patience during the reverse pickup and replacement process, as the overall turnaround time will depend on courier transit times.

Eligibility:

• Only purchases made directly on the ViaTerra website and reported within the 7-day return window are eligible.
• Product must be unused, in new condition, and returned with all original tags, labels, and packaging intact.
• Damage caused by improper use or negligence is not eligible for returns or exchanges.

Important Conditions

• Custom-made products are not eligible for cancellation, refunds, returns or exchanges.
• For orders via dealers or Amazon, please refer to their respective return & exchange policies.
• Refunds will be processed after deducting a 2% MRP fee (payment gateway charges).
• Refunds typically reflect in your account within 5–7 working days after processing. Please contact your bank with the refund reference number in case of a delay.

Returns & Exchanges

If you’d like to return or exchange a hard-part item purchased from viaterragear.com, just reach out within 7 days of delivery, and we’ll guide you through the process.

How it works:

1. Email us at help@viaterra.in with your return request and wait for confirmation.
2. If eligible, we’ll share a form for you to complete with the required information.
3. The concerned support team will guide you through the return & refund or exchange process as needed.
4. Ship the product to the address we share.
5. Return shipping is the customer’s responsibility. Please note: We are not responsible for damage, delay, or loss during transit.
6. Once the product reaches us, our team will conduct a thorough quality inspection before processing a refund or dispatching a replacement. In case of a refund, 2% of the MRP will be deducted towards payment gateway charges.
7. If the products fails quality check, same will be shipped back to the customer.

Important note: Refunds typically reflect in your account within 5–7 working days after processing. Please contact your bank with the refund reference number in case of a delay.

Incorrect Product or Size Received

While we take every precaution to ensure the correct product and size are shipped, there may occasionally be instances where an incorrect product or size is dispatched due to human error.

If this happens, we sincerely apologize for the inconvenience. Please inspect your order upon delivery and notify us within 48 hours if you have received an incorrect product or size.

Once you contact us, our support team will arrange a reverse pickup at no additional cost to you. Once the incorrect product is received, we will prioritize dispatching the correct product or work with you to reach the most suitable resolution.

We kindly request your patience during the reverse pickup and replacement process, as the overall turnaround time will depend on courier transit times.

Eligibility:

• The product must be unused and returned in its original condition with tags and packaging intact.
• Any item showing signs of incorrect installation or usage or physical damage cannot be returned or exchanged.

Your comfort is important to us, and we’re here to help you make the right choice. However, as some layers are designed for direct skin contact, returns and exchanges are subject to specific hygiene-related guidelines.

• Inner/ base layers, which are worn directly against the skin, are not eligible for returns or exchange.
• For any Layer products that do not fall under the base-layer principles above, our standard returns & exchanges policy apply.

Inner/ base layer products:

B100 Base Layer Top/Bottom, 2nd Skin Base Layer Top/Bottom, B100 Helmet Balaclava, 2nd Skin Helmet Balaclava, B100 Winter Fleece Base Layer Top/Bottom, B100 Winter Fleece Balaclava, B100 Winter Fleece Neck Warmer

*Important note: This list may not be exhaustive. As a general rule, any product worn directly against the skin is not eligible for return or exchange.

We recommend reviewing our size guides, fabric details, and usage recommendations carefully before completing your purchase.

Incorrect Product or Size Received

While we take every precaution to ensure the correct product and size are shipped, there may occasionally be instances where an incorrect product or size is dispatched due to human error.

If this happens, we sincerely apologize for the inconvenience. Please inspect your order upon delivery and notify us within 48 hours if you have received an incorrect product or size.

Once you contact us, our support team will arrange a reverse pickup at no additional cost to you. Once the incorrect product is received, we will prioritize dispatching the correct product or work with you to reach the most suitable resolution.

We kindly request your patience during the reverse pickup and replacement process, as the overall turnaround time will depend on courier transit times.

All Other Layers

For any Layer products that do not fall under the base-layer principles above, our standard returns & exchanges policy applies:

• Email us at help@viaterra.in with your return request and wait for confirmation.
• If eligible, we’ll share a form for you to complete with the required information.
• The concerned support team will guide you through the return/ exchange process as needed.
• Ship the product to the address we share.
• Return shipping is the customer’s responsibility. Please note: We are not responsible for damage, delay, or loss during transit to our warehouse.
• Once the product reaches us, our team will carry out a thorough quality inspection.
• If the return & refund is approved, we’ll issue a refund after deducting a 2% MRP fee (payment gateway charges). Refunds typically reflect in your account within 5–7 working days after processing. Please contact your bank with the refund reference number in case of a delay.
• If exchange is approved, the replacement product will be dispatched to your address.
• If the products fails quality check, same will be shipped back to the customer.

Eligibility:

• The product must be unused, in new condition, and returned with all original tags, labels, and packaging intact.
• Any item showing signs of usage or physical damage cannot be returned or exchanged.