The loyalty program is designed to enhance customer experience by rewarding loyalty, building relationships, and providing added value.

Only customers who have purchased products on our website and have a website account can join our loyalty program.

To join the ViaTerra Gear loyalty program:

• Visit the ViaTerra Gear website: viaterragear.com
• Look for the "reward nudge": This could be a button, banner, or message on the website that mentions rewards or loyalty.
• Click on the "reward nudge": This will likely take you to a signup form.
• Complete the signup process: Follow the on-screen instructions to create your account or provide the necessary information.

Once you've completed the signup process through the "reward nudge," you should automatically be enrolled in the ViaTerra Gear loyalty program. You'll likely receive further information about the program, including how to earn and redeem points. 

Ways to earn loyalty points

• Place an order: For every ₹1 spent, you'll earn 1 point.
• Celebrate a birthday: On your birthday, you'll receive 2000 points.
• Sign up: Creating an account will reward you with 1000 points.
• Follow us on Instagram: Following ViaTerra Instagram account will earn you 1000 points.
• Write a product review: Writing a review of the product will earn you 1000 Points

• ₹50 off coupon for 500 points
• ₹100 off coupon for 1000 points
• ₹500 off coupon for 5000 points
• 10% off coupon for 20,000 points
• 20% off coupon for 30000 points

To redeem your points, you'll likely need to:

• Log in to your account: Access your registered account on the ViaTerra website.
• Navigate to the rewards or loyalty section: Look for a section related to your loyalty program.
• Choose your desired redemption: Select the coupon or discount you want to apply.
• Confirm the redemption: Follow the on-screen instructions to complete the redemption process. Loyalty points cannot be used or redeemed for any MADE-TO-ORDER products.

Loyalty points will expire after 6 months of inactivity. If you don't earn or redeem points for 6 months, your points balance may be reduced or reset to zero.

Loyalty points are non-transferable.

Personal information associated with your loyalty account cannot be modified.

To recover your loyalty account, simply reset your password using your email address. If you need further help, our customer support is available to assist you.

We prioritize your privacy. Your personal information is collected, stored, and used in accordance with our privacy policy and applicable data protection laws. We implement robust security measures to protect your data from unauthorized access or disclosure.