The product is really good and super strong. But it was smaller for my bear 650's stand. I tried all the ways to fit it. But was unsuccessful. Called the customer care 3 times but they kept the call saying the team will reach out but never did it. So, finally I had to hammer my bike's stand to mould it smaller, damaged the paint of stand and then hammered the shoe for 45 mins to finally fit it on my bike.
In short due to no help from the viaterra team & past the refund timeline I had to fit this product by hammering it on my bike.
I doubt if my review would ever be published. But you asked me for honest review. And. Here it is. Pics attached.
Hi Jeshurun, thank you for taking the time to share your detailed experience — we understand how frustrating this must have been.
Our customer support team has already reached out to you and apologised for the lack of timely assistance. That said, this is certainly not the experience we aim to provide.
Regarding the fitment — our Side Stand Shoes are precision CNC machined, so all units are identical. However, in some cases, variations in OEM side stands (especially around welding thickness or finish or suppliers) can lead to fitment issues on a small percentage of motorcycles.
We do appreciate you highlighting this, and we’ll be running additional checks to ensure compatibility with current OEM production batches.
Thank you again for your honest feedback — it helps us improve both our products and support experience.
— Team ViaTerra
