Thank you for sharing your feedback, and we're truly sorry to hear about your experience with our waterproof socks.
These socks are built with a specialized waterproof membrane designed to keep water out while maintaining breathability. However, their performance can be affected if the membrane is damaged—often due to improper washing, drying, or storage. Using hot water, harsh detergents, or machine drying can compromise the waterproof layer, as can folding or storing the socks incorrectly over time.
If you'd like, please feel free to write to us at help@viaterra.in with pictures or a short video showing the issue. Our team would be happy to assess what might have gone wrong and assist you further.
We genuinely appreciate your input and are here to ensure you have the best possible experience with our gear.