Hi Ps, thank you for sharing your feedback.
We’d like to understand this better. The current version of this product was launched in May 2026, so if you're referring to the previous generation, could you please let us know?
Additionally, could you email us at help@viaterra.in with a few pictures showing:
1. The areas from where the water is entering.
2. Clear images of the complete product.
3. Your purchase details.
This will help our team identify the product version, assess the issue, and assist you accordingly.
Regards,
Team ViaTerra