Applicable to Luggage, Gloves, Riding Apparel, Layers, Hard Parts, and Related Accessories

General Terms & Conditions (Applicable to All Product Categories)

These General Terms apply across all ViaTerra product categories in addition to the category-specific terms below. In the event of any conflict, the more stringent condition shall apply.

These General Terms apply across all ViaTerra product categories in addition to the category-specific terms below. In the event of any conflict, the more stringent condition shall apply.

Warranty Period & Eligibility

• Warranty commences from the date of the original purchase, irrespective of the date of delivery, registration, gifting, or first use.
• Warranty is valid only for the original purchaser and is strictly non-transferable.
• Applicable only to products purchased from ViaTerra's official website, Amazon, or authorized dealers. Products purchased from unauthorized resellers, third-party marketplaces, or second-hand are not covered.
• Valid proof of purchase (invoice/order ID) and, where applicable, batch code/product tag must be provided before any claim is assessed.

Additional Scrutiny for Late-Stage Claims

• ViaTerra reserves the right to request additional information, usage history, or evidence for any claim raised in the latter half of the warranty period, and to decline claims where the evidence is inconclusive or inconsistent.

Assessment Process

• All warranty claims are subject to inspection by the ViaTerra technical team. Falling within the warranty period does not, by itself, guarantee approval of a claim.
• ViaTerra reserves the sole right to determine whether an issue constitutes a manufacturing defect or falls under an excluded category (wear and tear, misuse, accident, etc.).
• Products submitted for assessment must be clean and free of excessive dirt, mud, odour, or debris, and must include all original accessories, tags, and packaging where applicable. ViaTerra reserves the right to decline inspection of unhygienic or incomplete submissions.
• Once a product is received at our facility, please allow 1–2 weeks for inspection and processing. Actual turnaround may vary depending on the nature of the assessment or repair.

Resolution & Cost Allocation

• If a manufacturing defect is confirmed, resolution will strictly follow this order: Repair (preferred) → Replacement, only if repair is not feasible → Refund, only if neither repair nor replacement can be arranged.
• Where a refund is issued, it will in no case exceed the original invoice value. A refund is not a guaranteed or default outcome of any claim.
• Any repair, replacement, or refund provided under warranty does not restart, extend, or renew the warranty period.

Preventing Misuse of Policy

• ViaTerra reserves the right, at its sole discretion, to decline any claim where the pattern of the claim indicates possible misuse of this policy — including but not limited to: claims filed shortly before warranty expiry without prior reporting of issues, repeated claims on the same product or account, inconsistent or altered evidence, or evidence indicating the product has been used beyond what is reasonable for the elapsed period.
• The decision of the ViaTerra technical team regarding claim eligibility, defect classification, and resolution shall be final and binding.

Luggage Warranty

Warranty Coverage

• Standard Luggage: 12-month warranty from date of purchase.
• Welded Luggage: 6-month warranty from date of purchase.
• Subject to the eligibility conditions in the General Terms above.

Warranty Does Not Cover

• Normal wear and tear.
• Damage due to accidents, misuse, abuse, overloading, or improper maintenance.
• Incorrect installation or improper fitment.
• Damage caused by contact with the silencer or exposure to excessive heat.
• Broken straps, buckles, or mounting components due to incorrect installation, overloading, or heat exposure.
• Fading, discoloration, or material deterioration caused by sunlight, UV rays, moisture, or other environmental conditions.
• Zipper issues caused by dirt, lack of maintenance, or excessive force. Waterproof zippers require gentler operation and regular care including periodic cleaning and lubrication.
• Cosmetic damage that does not affect functionality.
• Incidental or consequential losses, including damage to contents, loss of use, or travel expenses.

HydraPak Components

For HydraPak components (bladder, tube, bite valve, etc.), customers must contact HydraPak directly through their official support channels; these components are not covered under the ViaTerra warranty.

Product Care Before Submission

Any product sent for assessment or repair must be clean and free from excessive dirt, mud, or debris, per the Assessment Process section above. Please also remove any personal items from the products before shipping.

Gloves Warranty

Warranty Coverage

• Textile Gloves: 6-month warranty from date of purchase.
• Leather/Hybrid Gloves: 12-month warranty from date of purchase.
• For gloves purchased through Amazon or authorized dealers, customers must provide the batch code available on the product tags.
• Subject to the eligibility conditions in the General Terms above.

Warranty Does Not Cover

• Normal wear and tear, accidents, misuse, abuse, or improper use.
• Fitment, sizing, or comfort-related concerns. Customers are advised to refer to the sizing guide and fitment videos before purchasing.
• Fabric pilling, stretching, thinning, fraying, colour fading, or deterioration of leather, plastic fittings, or Velcro due to regular use, sweat, heat, humidity, UV rays, sunlight, or other environmental conditions.
• Loose Velcro due to dirt or lack of maintenance (regular cleaning is recommended).
• Damage caused by hard Velcro rubbing against fabrics (pilling).
• Leather colour transfer or fading caused by exposure to sweat, humidity, sunlight, or natural ageing of the leather.
• Incidental or consequential damage to persons or property.

Product Care Before Submission

Any product sent for assessment or repair must be clean and free from excessive dirt, mud, or debris, per the Assessment Process section above.

Handcrafted Product Note

ViaTerra gloves are made by hand, and minor variations in stitching, seam alignment, or finishing between the left and right glove may occur and are not considered defects. However, a genuine stitching defect identified in a new glove (e.g., an open seam or broken stitching) is covered: ViaTerra will first attempt a repair (restitching); if repair is not possible, a replacement will be issued; a refund (per the Resolution & Cost Allocation section) applies only if neither is possible.

Riding Apparel Warranty

Warranty Coverage

• Covers ViaTerra riding apparel against manufacturing or material defects for 12 months from the date of purchase.
• Subject to the eligibility conditions in the General Terms above.

Warranty Does Not Cover

• Normal wear and tear from regular use.
• Damage caused by accidents, crashes, misuse, abuse, negligence, improper washing, improper storage, alterations, or improper use.
• Fitment, sizing, or comfort-related concerns. Customers are advised to refer to the sizing guide and fitment videos before purchasing.
• Fabric pilling, thinning, stretching, colour fading, or natural ageing of fabrics, coatings, leather, mesh, foam, and other materials.
• Deterioration caused by sweat, body oils, moisture, humidity, UV rays, sunlight, heat, chemicals, detergents, or other environmental conditions.
• Damage to zippers caused by excessive force, dirt, lack of maintenance, or improper handling. Regular cleaning and lubrication are recommended.
• Pilling is caused by contact between hook (hard) Velcro and fabrics.
• Cosmetic changes that do not affect the product's functionality.
• Damage resulting from modifications, alterations, or repairs carried out by unauthorized persons.
• Missing or damaged removable components after delivery due to misuse or improper handling.
• Incidental or consequential damage to persons, property, or other equipment.

Product Care Before Submission

Any product sent for assessment or repair must be clean and free from excessive dirt, mud, or debris, per the Assessment Process section above. Please also remove any personal items from the pockets before shipping.

Layers Warranty

How We Resolve a Confirmed Defect

If a stitching or material defect is confirmed, we address it in the following order of priority:

• Repair — our first priority is to repair the product.
• Replace — if repair isn't possible, we'll replace it.
• Refund — if a replacement cannot be arranged, we'll issue a refund.

What Is Not Covered

• Damage from normal wear and tear, accidents, or improper wash & use, etc.
• Subjective concerns such as fitment, comfort, or feel. Please refer to our size guides and product descriptions before purchase.
• Issues arising from improper use, lack of care/neglect, unauthorized repairs, or custom modifications.
• Fabric pilling, thinning, stretching, colour fading, or loss of elasticity due to regular use, washing, sweat, heat, or environmental exposure (moisture, UV, sunlight, etc.).
• Natural degradation of colour or finish over time due to environmental exposure, odour retention, or performance changes resulting from improper washing or care, etc.

Subject to the eligibility conditions in the General Terms above.

Hard Parts Warranty

How We Resolve a Confirmed Defect

If a stitching or material defect is confirmed, we address it in the following order of priority:

• Repair — our first priority is to repair the product.
• Replace — if repair isn't possible, we'll replace it.
• Refund — if a replacement cannot be arranged, we'll issue a refund.

What Is Not Covered

• Damage resulting from normal wear and tear, accidents, misuse, or improper use.
• Fading of fabrics, colour variation, or degradation of materials such as plastic fittings, webbing, Velcro, or foam caused by environmental exposure (moisture, UV, sunlight, etc.).
• Zippers getting stuck due to dust, dirt, or lack of maintenance — regular cleaning and lubrication are recommended.
• Any incidental or consequential damage, including loss of or damage to contents, loss of use, time, or similar expenses.
• Additional shipping charges for international customers.