INTERNATIONAL SHIPPING

We’re committed to delivering a seamless shopping experience, wherever you are in the world. With successful deliveries across 76 countries and six continents, our team works diligently to ensure every order reaches you safely and in good condition.

If you have any questions or need assistance with a shipping quote, our customer support team is available on working days from 10:00 to 17:00 IST. You can reach us at help@viaterra.in, and we will get back to you within 48 hrs.

1. International Shipping Charges

ViaTerra ships international orders through third-party courier partners such as FedEx.

The shipping amount paid at the time of placing the order is an estimated charge and may not always cover the final shipping cost. International shipping charges are subject to change due to factors including, but not limited to:

• Fuel surcharges

• Out of Delivery Area (ODA) charges

• Remote location surcharges

• Dimensional weight revisions

• Customs and regulatory requirements

• Changes in courier partner pricing

In cases where the actual shipping cost exceeds the amount paid during checkout, ViaTerra reserves the right to request payment of the additional shipping charges before dispatching the order.

Once the final shipping quote is received from the courier partner, the customer will be informed of any additional amount payable. The order will be dispatched only after the balance shipping amount has been paid.

2. What is Included in the Shipping Charges

The shipping charges include both packaging materials & handling fees and are calculated based on the higher of the volumetric or actual gross weight of your order. If you plan on ordering multiple items, please reach out to us at contactus@viaterragear.com for a special shipping rate. We are always happy to help you find the best shipping option for your needs. 

2. Customs Duties, Taxes & Import Charges

International customers are solely responsible for any customs duties, import taxes, VAT, GST, brokerage fees, customs clearance charges, storage fees, handling fees, or any other charges imposed by customs authorities or courier partners (such as FedEx, DHL, etc.) in the destination country.

These charges are not included in the product price or shipping charges paid to ViaTerra unless specifically stated otherwise. Any additional fees incurred during customs clearance, storage, or delivery must be paid directly by the customer before the shipment can be released or delivered.

3. Declared Value on Shipping Documents

We are required by law to disclose the full value of the package contents and cannot alter this value. 

4. Product Selection & Sizing

Customers are requested to carefully review the product specifications, compatibility information, and size charts before placing an order.

Please ensure that the correct product, colour, and size are selected at the time of purchase.

Due to the high cost of international shipping and customs procedures, ViaTerra does not offer size exchanges or product exchanges for international orders resulting from incorrect selection by the customer.

5. Warranty Claims

Warranty claims for international orders will be reviewed in accordance with ViaTerra's standard warranty policy.

If a product is found to be covered under warranty after assessment and approval by ViaTerra, repair or replacement may be offered at our discretion.

However, all shipping charges associated with sending the product to ViaTerra and shipping the repaired or replacement product back to the customer shall be borne by the customer unless otherwise agreed in writing.

6. Processing Orders & Delivery Timelines

Orders are processed within 1-2 business days. For items on backorder, we will inform you of the expected delivery date via email. 

Delivery timelines provided by ViaTerra or the courier partner are estimates only.

Transit times may vary due to:

• Customs clearance procedures

• Local regulations

• Weather conditions

• Public holidays

• Courier operational delays

• Force majeure events

ViaTerra cannot guarantee delivery dates for international shipments.

7. Order Tracking

You will receive an email notification once your order has been dispatched. You can track its progress using the AWB number provided on the logistics partners' websites. 

8. Order Cancellation

If additional shipping charges are required and the customer does not wish to proceed, the order may be cancelled prior to dispatch. Any applicable payment gateway or transaction charges incurred may be deducted from the refund amount where applicable.

By placing an international order with ViaTerra, the customer acknowledges and agrees to the above terms and conditions.

9. Damaged Shipment

If you receive a damaged shipment or are missing items, take photos of the consignment, note the damage and/or missing items on the AWB/paper, and get the delivery person to sign off. This is necessary to make a claim for replacement/reimbursement from the logistics partner. Keep the original packaging materials as the logistics partner may not honor the claim without them. Contact us at contactus@viaterragear.com or call (+91 88866 51324) during business hours (10:00 to 18:00 IST) and we will be happy to assist you.

Please be aware that our policies may change from time to time. For the most up-to-date information, please check our website.