Hi Jamphel, thank you for sharing your feedback, and we’re sorry for the experience you’ve had.
After reviewing the images you shared, it appears that this particular rack may have been dispatched from older inventory stock, where prolonged wrapping/storage has unfortunately affected the powder coating, leading to the peeling and surface rust you noticed. This is certainly not the quality we aim to deliver.
Our team has already reached out to you over email and offered both a replacement or a full refund, depending on what works better for you. We’re also taking corrective action internally to review stock quality checks and prevent such cases going forward.
Regards,
Team ViaTerra