Being a motorcycle rider is not easy; it is one of the toughest things to do in human life, especially if you’re a long-tour rider or adventure rider. Let us take an example here: You’re planning your dream road trip on a motorcycle, and it is an entire circuit that will cover Leh-Ladakh Khardung-la Pangong Lake and Spiti Valley. On top of that, you’ll start from Mumbai.
You have packed yourself with all the necessary luggage and equipped yourself with appropriate riding gear. This way you start your journey, from Mumbai to Delhi, then Delhi to Chandigarh, and then to Himachal Pradesh. Till now, your ride has gone smoothly, and you hardly encounter any problems.
The real problem starts when you enter mountain roads and the road quality gets from better to worse. That’s where your real mettle and skills as a motorcycle rider are tested, where you challenge the harsh terrains, and chances are you may fall as well. On the entire ride, you overcome your fair share of challenges and you complete your ride with a sense of pride and satisfaction.
The different set of challenges you face
As exciting as the above example sounds, we believe that a rider faces challenges in two different ways:- During the ride
- After the ride
As explained earlier during the ride, harsh terrains and road conditions test your skills and mettle, and now after completing your ride, damage is obtained to the bike, luggage, etc. This is another challenge you will face.
The usual solutions
If it damages our bike, we can take it to the service center or any local trusted shop, but what do we do for the luggage system and other gear? We either take it to the local shop for repair or we completely repair it.
Why repairing your luggage and other gear from a local vendor is not a good choice?
Motorcycle luggage systems and other gear use special fabrics and materials that make the build quality and sturdiness of the product. Also, every brand uses its design mentality behind the product they make.
Your local vendor may not be familiar with the material use, and in return, they can damage the luggage and other gear even more!
The ultimate solution to the motorcycle luggage system and other gear repair issue
So, we know that repairing gear and luggage systems from a local vendor can cause problems; hence, we have a perfect solution to the problem for you!
Viaterra Gear Repairs!
We are responsible for what we make. The products we make last a long time, so you get the most value for your money.
Furthermore, we strive to be as environmentally friendly as possible and repair as much as we can so the product can stay in use for longer, reducing the need to purchase and produce more.
Repairs due to normal wear and tear or accidents will be done at a reasonable charge.
What do we repair?
- All kinds of luggage systems except for Dry bags
- Gloves: We only do stitching [We don’t cover armours]
- Riding jackets & Pants
- Base layers
How do you reach out to us?
Email us at contactus@viaterragear.com with a detailed description of the problem. If you attach images of the affected area, then that would be much better.
Some important things you should know
- We can only repair the products manufactured by Viaterra.
- If the product is repairable, you will have to ship it to the address we provide. Please note that the cost of sending the product will be your responsibility. We cannot be held liable for any damage, delays, or loss of the product during transit to our facility.
- Upon receipt of the bag, our team will conduct a thorough inspection to determine the feasibility of the repair.
- If the repair is feasible, we will provide you with a cost estimate for the repair, including labor and materials.
- Our repair service is not for profit, and you will only be charged for the actual cost of the repair.
- Once you have accepted the estimate and made the payment, please share the receipt with us. We will then proceed with the repair process.
- After the repair is complete, the bag will undergo a thorough quality inspection before it is shipped back to you.
- The entire process, including inspection, typically takes about 15 days but may take longer during peak seasons. We will keep you informed of the status of your repair and provide an estimated time of completion.
- To ensure a smooth and efficient repair process, please make sure that the product is clean and in a hygienic condition before sending it to us. If the product arrives in an unclean state, a cleaning fee of ₹1000 will be applied to cover the cost of necessary cleaning.
Conclusion
Ensure to extend the life of your Viaterra motorcycle luggage system and other gear by sending it to Viaterra Gear Repairs.
Check out our YouTube video for a better understanding and to learn more. https://youtu.be/MubdN0j4u3M
FAQs: Viaterra Gear Repairs
Q: Why should I repair my motorcycle gear?
A. Repairing your gear extends its lifespan, saves you money in the long run, and is more environmentally friendly than replacing it.Q: Why shouldn't I take my gear to a local repair shop?
A. Local vendors may not be familiar with the specialized materials and designs used in ViaTerra gear, potentially causing further damage.Q: What kind of gear does ViaTerra repair?
A. ViaTerra repairs all their luggage systems (except dry bags), gloves (stitching only), riding jackets & pants, and base layers.Q: How do I get my gear repaired by ViaTerra?
A.
- Email contactus@viaterragear.com with a detailed description of the damage and pictures (if possible).
- Ship the gear to the address provided by ViaTerra (you are responsible for shipping costs).
- ViaTerra inspects the gear and provides a repair cost estimate.
- Approve the estimate and make payment.
- ViaTerra repairs the gear and returns it to you (typically within 15 days).
Q: What are some important things to know?
A. ViaTerra only repairs their own brand products.
You are responsible for cleaning the gear before sending it for repair (a cleaning fee applies if it arrives dirty). The repair process may take longer during peak seasons.
