Which products are covered under the repair policy?
Any product purchased under the below brands –
- ViaTerra (Luggage only)
- Cycliste (Luggage only)
I had a minor fall or I met with an accident and my bag tore. Can I get it repaired?
Sure! Repairs due to normal wear and tear or accidents will be done at a reasonable charge. Send us an email with pictures so we can determine if the bag can be repaired or not. If it can be repaired, you can send the product to us for a proper inspection to get a quote for the repair.
How much time does the repair process take?
If the charges are acceptable to you, we will proceed with the repair and try to get the bag back to you as soon as possible. The whole process typically takes about 15 days, but could be longer during peak season.
Who pays for the shipment?
The shipment costs have to be borne by you.
Please note that our policies might change. We will have the latest policy on our website, and we request you to refer to the same.