Policies - Gloves

On this page you will find important information about our policies pertaining to gloves. If there is a specific section which you are looking for click the links below for quick navigation, else, scroll down.

Risk free trial

CONDITIONS

Gloves in unused, unaltered, undamaged, in re-saleable condition with all original tags attached and in original packaging.Only applicable if glove measurements as per our size chart are shared with us before order dispatch

Only for ViaTerra gloves purchased directly from ViaTerra gear website

All products other than gloves

3 days from date of delivery

PROCESS

Send us an email at info@viaterragear.com within 3 days from date of delivery. In the email, mention whether you would like to go for an exchange or a refund along with reason for the same.In case you wish to go for an exchange mention the product, variant and size you would like to exchange for.

We will set up courier pick up from your address if pincode is under coverage. You will need to keep the product packed in original packing along with a print of AWB label and be available to handover the product to our courier partner. In case your pincode is not servicable by our courier partner. you will need to ship the gloves out to us from your local courier and we will reimburse you Rs 200 as ViaTerra website store credit valid for a period of 12 months. We suggest that you use a reputable courier to reduce chances of transit damage. We will not assume title of the products till they are received by us.

Once received we will verify the products are in unused, unaltered, undamaged, in re-saleable condition with all the original tags attached and in the original packaging. Once verified we will intimate you typically within 3-5 working days of product receipt.

If you choose a refund. the money will be credited using the same method of payment used by you within 7 working days from verification email sent by us. If you choose a replacement, it will be delivered to you according to our standard shipping policy

Shipping policy

DOMESTIC

  • How long does it take to process the order?
    • Orders are processed within 1-2 working days. For back ordered items, we will get in touch with you by phone/email to give you the expected delivery date.
  • How do I track my order status?
    • You will be notified through email once the order has been dispatched. You can then track your order using the AWB number on our logistics partners’ websites.
  • What is the estimated delivery time?
    • The standard delivery time is 5-7 working days via air/surface through our logistics partners. However, it may take longer due to the prevailing circumstances, for e.g., the current pandemic. In case you are in a hurry, call us or send us an email at info@viaterragear.com or call us (+91 253 403 4742) during business hours (10:00 to 18:00, Sunday to Friday) for expected delivery timelines to your area.
  • What should I do if the shipment is damaged?
    • If you receive a damaged shipment with missing items, please do not accept the package and contact us immediately to report the issue. Take pictures of the consignment, make a note of the damage and/or missing items on the AWB/paper, and get the delivery person to sign off on the same. This is necessary to raise a request for replacement/reimbursement from the logistics partner. Once we receive the pictures, and the scan of the signed AWB/paper mentioning the damage and/or missing items, we will dispatch the replacement to you and settle the claim directly with our logistics partner.
  • What should I do if I receive the wrong product?
    • In case you received the wrong product or an item that you did not order for, please email at info@viaterragear.com or call us (+91 253 403 4742) during business hours (10:00 to 18:00, Sunday to Friday) and we will arrange a pickup through our logistics partners. Your replacement shipment will be on its way as soon as possible.
Please note that our policies might change. We will have the latest policy on our website, and we request you to refer to the same.

WARRANTY POLICY

CONDITIONS

Only purchases made directly from our website or from our authorized dealers will be considered.Tax invoice with date showing proof of purchase from an authorized dealer or order number for website purchases.We treat all our customer claims in a professional and fair manner. Once the issue is highlighted to us, we will determine whether it falls under manufacturing/material defects or not.Please note that our policies may change periodically at our discretion. We recommend you check our website to stay up-to-date with our policies

Manufacturing or material defects only

Damage caused due to or resulting from: Regular wear and tear, failure to comply with usage and fitment instructions, improper mounting, improper use, improper care, neglect, unauthorized repairs, customizations to original product, modifications to original product and crashes.Subjective matters such as fitment and comfort. We strongly advise you to check these thoroughly before finalizing purchase – please refer to fitment checklist before finalizing purchase.Fabrics fading, plastic fittings and leather degradation – these depend on the environmental factors including exposure to moisture, sunlight/UV etc.Zippers getting stuck due to dirt – we recommend periodical cleaning and lubrication of zippers to ensure longer life.Damage caused to Velcro.Incidental or consequential loss to personal property.

Within 1 year from date of purchase for ViaTerra products

PROCESS

Send us an email at info@viaterragear.com with a detailed explanation of the issue that you are facing. Attach supporting images showing the issue from multiple angles and zoom lengths.

We will review the information and determine whether the issue highlighted is covered under warranty or not.

If covered under warranty, we will arrange for courier pick up. You will need to pack & affix courier labels as provided by us and keep it ready to collect. If the pincode is not serviceable through our courier partner, we will intimate you. In this case, you need to ship the product to us via a local courier and we will reimburse up to Rs. 200 as in-store credit for your next purchase valid for a 12 month period. If we determine that the product is not covered under warranty, we do offer to repair products at a fair cost if possible to do so. Please read through our repair policy for more information.

You will receive confirmation on your warranty claim and either Repair or Replacement (at our discretion) will be offered to you. There will be no money refund.

repair policy

On ViaTerra and Cycliste products only.Minor repairs due to normal wear and tear can be done at a reasonable charge.Send us an email with pictures so we can determine if the gloves can be repaired or not.If it can be repaired, you can send the product to us for a proper inspection to get a quote for the repair.If the charges are acceptable to you, we will proceed with the repair and try to get the gloves back to you as soon as possible.The whole process typically takes about 15 days, but could be longer during peak season.The shipment costs have to be borne by you.