Shipping

  • DOMESTIC SHIPPING
  • INTERNATIONAL SHIPPING

HOW LONG DOES IT TAKE TO PROCESS THE ORDER?

Orders are swiftly processed within 1-2 business days. In case of back ordered items, our team will reach out to you via phone or email to provide an updated delivery estimate.

HOW DO I TRACK MY ORDER STATUS?

Once your order is dispatched, you will receive a notification email with the tracking information, including the AWB number. You can track your order's progress on our logistics partner's website using this information.

WHAT IS THE ESTIMATED DELIVERY TIME?

The standard delivery time for orders is 5-7 business days via surface through our logistics partners. However, due to external factors such as during festivals, public holidays, monsoons, unseasonal rains etc, delivery time may be longer. For urgent orders, please contact us via email at contactus@viaterragear.com  or phone (+91 88866 51324) during business hours (10:00 to 18:00) on working days for an estimated delivery timeline to your specific location.

WHAT SHOULD I DO IF THE SHIPMENT IS DAMAGED?

If you receive a damaged shipment or item(s) are missing, please contact us immediately. Take photos of the consignment, note the damage and/or missing items on the shipping label or receipt, and have the delivery person sign off on it. This documentation is necessary to file a claim with our logistics partner for replacement or reimbursement. After we receive your photos and the signed shipping label or receipt documenting the damage and/or missing items, we will promptly send a replacement and handle the claim directly with our logistics partner.

WHAT SHOULD I DO IF I RECEIVE THE WRONG PRODUCT?

In the event of receiving the incorrect product, please contact us at contactus@viaterragear.com   or via phone (+91 88866 51324) during business hours (10:00 to 18:00) on working days. We will arrange a pickup through our logistics partners and promptly send a replacement shipment.

Please be aware that our policies may change from time to time. For the most up-to-date information, please check our website.

We are committed to providing the best possible shopping experience for all of our customers, no matter where they are located. Our team works hard to ensure that every shipment is delivered on time and in good condition, and we have a proven track record of successful deliveries to customers across 53 countries and all 6 continents.

If you have any questions or concerns, our customer service team is available to assist you via  contactus@viaterragear.com or via whatsapp/phone (+91 88866 51324) during business hours (10:00 to 18:00 IST) on working days.

WHY ARE SHIPPING CHARGES SO HIGH?

We understand that international shipping can be costly and have made efforts to keep shipping charges to a minimum, only charging our cost for the service. To provide the best shipping options for our international customers, we work with leading logistics providers including FedEx and DHL. With our partnerships, we aim to offer competitive shipping rates and ensure the timely delivery of your order.

WHAT IS THE VALUE DECLARED ON THE SHIPPING DOCUMENTS?

We are required by law to disclose the full value of the package contents and cannot alter this value.

WHAT IS INCLUDED IN THE SHIPPING CHARGES?

The shipping charges include both packaging materials & handling fees and are calculated based on the higher of the volumetric or actual gross weight of your order. If you plan on ordering multiple items, please reach out to us at contactus@viaterragear.com for a special shipping rate. We are always happy to help you find the best shipping option for your needs.

WILL I HAVE TO PAY ANY ADDITIONAL CUSTOMS DUTY/VAT/TAXES?

Please be aware that shipments may be subject to import duties, customs fees, and taxes as per the laws of the destination country. These fees are the responsibility of the recipient and are not included in the shipping charges. As the fees for these duties and taxes vary by country and can change, we may not be able to provide an estimate. We suggest checking with your local customs office for the most accurate information.

HOW LONG DOES IT TAKE TO PROCESS THE ORDER?

Orders are processed within 1-2 working days. For items on backorder, we will inform you of the expected delivery date via email.

HOW DO I TRACK MY ORDER STATUS?

You will receive an email notification once your order has been dispatched. You can track its progress using the AWB number provided on the logistics partners' websites.

WHAT IS THE ESTIMATED DELIVERY TIME?

Standard delivery time is 7-10 working days through air via our logistics partners. However, some areas may take longer. For expedited shipping options, please email or call us to check availability.

WHAT SHOULD I DO IF THE SHIPMENT IS DAMAGED?

If you receive a damaged shipment or are missing items, take photos of the consignment, note the damage and/or missing items on the AWB/paper, and get the delivery person to sign off. This is necessary to make a claim for replacement/reimbursement from the logistics partner. Keep the original packaging materials as the logistics partner may not honor the claim without them. Contact us at contactus@viaterragear.com or call (+91 88866 51324) during business hours (10:00 to 18:00 IST) and we will be happy to assist you.

Please be aware that our policies may change from time to time. For the most up-to-date information, please check our website.

STILL NEED HELP?

We usually get back on mail within 48 hours.

On Whatsapp you can expect to hear from us within 24 hours on working days.