International orders policy

We’re happy to share that we have shipped 5000+ products across 53 countries, on all 6 continents.

  • Why are shipping charges so high?
    • While we’ve made every effort to minimize the international shipping charges and only charge our cost for these services, air freight remains an expensive option. We currently work with FedExDHL and EMS International to offer you the best rate for shipping.
  • What is the value declared on the shipping documents?
    • We are required by law to disclose the full value of the package contents and cannot alter this value.
  • What is included in the shipping charges?
    • The shipping charges are inclusive of the cost of packaging material & handling and are calculated on the basis of chargeable weight (higher of volumetric and actual gross weight) of your order. If you are planning an order for multiple items, please send an email to info@viaterragear.com for a special rate on the shipping.
  • Will I have to pay any additional customs duty/VAT/taxes?
    • Yes, shipments may be subject to import duties, customs, fees and taxes as per the destination country’s laws, and these are borne by the recipient. Since these duties & taxes vary by country and are subject to change, we might not be able to provide an estimated cost. It is best to check with your local customs office.
  • How long does it take to process the order?
    • Orders are processed within 1-2 business days. For back ordered items, we will get in touch with you via email to give you the expected delivery date.
  • How do I track my order status?
    • You will be notified through email once the order has been dispatched. You can then track your order using the AWB number on our logistics partners’ websites.
  • What is the estimated delivery time?
    • The standard delivery time is 7-15 business days via air through our logistics partners. However, it may take longer than 15 days for some countries/ areas. In case you are in a hurry, call us or send us an email at info@viaterragear.com to check if we can offer expedited shipping.
  • What should I do if the shipment is damaged?
    • If you receive any damaged shipment with items missing (unless it is a partial shipment), please do not accept the package. Take pictures of the consignment, make a note of the damage and/or missing items on the AWB/paper, and get the delivery person to sign off on the same. This evidence is required to raise a request for replacement or reimbursement from the logistics partner. It is very important for you to keep the packaging materials that the shipment arrived in as our logistics partners will not honour any claim if the shipping materials have been discarded. Once we receive the pictures, and the scan of the signed AWB/paper mentioning the damage and/or missing items, we will settle the claim directly with our logistics partner. Your replacement shipment will be on its way as soon as possible. For any additional help, please email at info@viaterragear.com or call us (+91 253 403 4742) during business hours (10:00 to 18:00, Sunday to Friday) and we will be happy to assist you.

Please note that our policies might change. We will have the latest policy on our website, and we request you to refer to the same.