ViaTerraGear Gloves – Zero Risk Trial/Warranty/Free Size Exchange

PROPERLY CHECK THE FITMENT OF THE GLOVES INDOORS BEFORE HEADING OUT ON A RIDE. ONCE THE GLOVES ARE TAKEN OUTSIDE FOR A RIDE, THEY CANNOT BE RETURNED OR EXCHANGED.


COVID-19 UPDATE: Please note that due to the Covid-19 pandemic, these additional conditions apply to the policies.

We will be requesting the size measurements from each customer after receipt of the order, with a reminder being sent on the second day.

Free Size Exchange - You are eligible for free size exchange if hand size measurements are shared with us. We will organize for the pickup through our courier partners if your pincode is covered. If not, gloves have to be shipped by you and we will provide a store credit of Rs 200.
In case the customer does not share the same within 3 days, we will be shipping the gloves as per the order and any resulting mismatch will require customer to ship the gloves back to us at their own cost for the size exchange.

Zero Risk Trial - You are eligible for this if hand size measurements are shared with us. We will organize for the pickup through our courier partners if your pincode is covered. If not, gloves have to be shipped by you and we will provide a store credit of Rs 200.

Warranty - We will organize for the pickup through our courier partners if your pincode is covered. If not, gloves have to be shipped by you and we will provide a store credit of Rs 200.

Note - Our gloves are manufactured by hand, so there might be minor variations from piece to piece. While we try to keep these variations as minimal as possible, this does not constitute a defect covered by warranty.


Zero Risk Trial:

Concerned that you might not like what you get? While we are extremely confident that you will be more than satisfied with our gloves, we understand that sometimes you might be looking for something different. Not to worry, we offer a no-questions-asked, zero risk trial within 3 days from the date of delivery. And no, you don’t need to pay for the return shipping.

How it works:

Once you raise the return request under the zero risk trial, we will share the pickup details and AWB with you. You just need to take a print and stick it on the box, & our courier partner will come over to pick it up from your address. The only thing you need to remember is that the gloves must be UNUSED, and have all original tags & packaging intact. We will refund the full amount back to you after our quality control team checks the gloves at our end.

Please note that if you do not print & use the AWB shared by us, you are liable for the return shipping cost because higher shipping rates will be applied on the package.

In case our courier partner does not service your address, you will have to ship the product back to us via SpeedPost (please pack the product carefully as we cannot take responsibility for any damage during transit) and the cost will be refunded to you.

Warranty Policy

We are confident of the quality of our gloves that we are the first brand to offer a 12 month warranty on manufacturing and material defects. And we are so sure of the quality because we work closely with our partner factories in Indonesia and South Korea. Our gloves are made in the same factories that manufacture for top brands like Dainese, Alpinestars, Furygan, Rev’It, etc. 

The warranty is valid for the practical lifetime of the product - this practical lifetime cannot be measured in terms of time, and can vary depending on intensity of usage, how the product is cared for, & environmental conditions.

The warranty does have some conditions and exclusions which are listed below:

  • Warranty is valid for 12 months from the date of purchase, and our liability is limited to repair or replacement of the product.
  • Applies only to the original customer.
  • If purchased online at viaterragear.com, we will have the tax invoice. If purchased through an authorised dealer, a scan of the tax invoice must accompany the claim. We recommend that you register for the warranty on our website here and upload a picture of the invoice so that you do not have to worry about finding the invoice when you need it.
  • If we decide to replace the gloves, we will replace with the same product or similar product of equivalent value - no refunds or reimbursement will be made.
  • Does not cover regular wear and tear that is par-for-the-course for motorcycle gloves
  • Does not cover improper care, mishandling, misuse, neglect, unauthorised repairs or customizations or modifications, accidental damage.
  • Does not cover contact with hot surfaces like the exhaust or nicks/cuts due to sharp objects.
  • Does not cover colour fading due to exposure to the sun.
  • Does not cover any consequential or incidental loss or damage.
  • Does not cover products sold under stock clearance offers at a discount.

How it works:

You have to raise the warranty claim request by email with pictures of the issue and the tax invoice of the purchase. We will get in touch with you if we need more details. If we feel that the product needs closer examination, we will share pickup details and AWB with you. You just need to pack the product in a proper carton, take a print of the AWB and stick it on the box, & our courier partner will come over to pick it up from your address. We will examine the gloves once we receive it and get back to you with our assessment. If the product is covered by warranty, we will ship the replacement product to you, or if the same product is unavailable, a product of equivalent value after conferring with you.

Please note that if you do not print & use the AWB shared by us, you are liable for the return shipping cost because higher shipping rates will be applied on the package.

In case our courier partner does not service your address, you will have to ship the product back to us via SpeedPost (please pack the product carefully as we cannot take responsibility for any damage during transit) and the cost will be refunded to you.

While we will try our best to resolve the issues to your satisfaction, we retain the right to reject any claim at our discretion.

Free Size Exchange:

Worried about the wrong size if you buy online? You can exchange for size within 3 days from the date of delivery at ZERO cost - yup, we will get the gloves picked up from your address and send a replacement once we receive them in an unused condition.

How it works:

Once you raise the exchange request, we will share the pickup details and AWB with you. You just need to take a print and stick it on the box, & our courier partner will come over to pick it up from your address. The only thing you need to remember is that the gloves must be UNUSED, and have all original tags & packaging intact.

Please note that if you do not print & use the AWB shared by us, you are liable for the return shipping cost because higher shipping rates will be applied on the package.

In case our courier partner does not service your address, you will have to ship the product back to us via SpeedPost (please pack the product carefully as we cannot take responsibility for any damage during transit) and the cost will be refunded to you.

Received the wrong product or a damaged product?

Don’t fret - drop us an email or a message within 3 days of delivery and we will get this sorted. We will get in touch and share the pickup details and AWB with you. You just need to take a print and stick it on the box, & our courier partner will come over to pick it up from your address. The only thing you need to remember is that the gloves must be UNUSED, and have all original tags & packaging intact.

Please note that if you do not print & use the AWB shared by us, you are liable for the return shipping cost because higher shipping rates will be applied on the package.

In case our courier partner does not service your address, you will have to ship the product back to us via SpeedPost (please pack the product carefully as we cannot take responsibility for any damage during transit) and the cost will be refunded to you.

 

WARNING:

Motorcycling is a dangerous activity, and no amount of protection will ever guarantee walking away from an accident without injury. Every motorcyclist must know this, and undertake this activity after accepting the responsibility for such risks. Each motorcyclist must use the correct protections and exercise all possible care for their personal safety. They should also be aware that no product will offer a guaranteed protection against all injuries in case of an impact or collision. While every effort has been made to design sturdy and reliable products, numerous unpredictable conditions and/or variables could occur during usage which cannot be replicated during testing.


Please note that our policies might change. We will have the latest policy on our website, and we request you to refer to the same.